The Cascades Hotel At Sun City Resort, Sun City ~ Reviews, Room Choices & Prices 2025

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About the Resort

Sun City Resort, Sun City, South Africa, 0316

The 5-star Cascades Hotel at Sun City Resort is an oasis of calm located in the scenic surroundings of Pilanesberg, encircled by the remnants of an extinct volcanic crater. Opened in December 1979, the resort features tropical gardens and cascading waterfalls, providing a tranquil atmosphere. Its proximity to various activities in Sun City enhances its appeal, making it a premier destination for leisure and entertainment.

Location

Situated 168 km east of Johannesburg and 10 km from Pilanesberg International Airport, the resort enjoys a convenient location. It is close to several landmarks, such as the Valley of Waves and various entertainment options within Sun City. Guests can easily explore the surrounding scenic areas, making it an ideal base for discovery.

Rooms

The resort offers a choice of 241 guest rooms that include standard rooms, luxury suites, family rooms, and a presidential suite, all boasting views of the gardens and pool area. Amenities include 24-hour room service, air conditioning, and free WiFi, ensuring a comfortable stay. Each unit provides a warm and inviting atmosphere, perfect for relaxation after exploring the area.

Eat & Drink

The resort features The Peninsula, a fine dining restaurant serving breakfast, lunch, and dinner with a focus on local and international cuisine. Guests can also enjoy cocktails at the Luma Bar and Lounge, adding to the diverse dining experience. The variety of venues ensures that there is something for everyone, catering to various tastes.

Leisure & Business

Cascades Hotel offers a range of recreational facilities, including a tennis court, shimmering pools, and access to the Valley of Waves, enhancing the leisure experience for guests. The hotel also features the Gary Player Health Spa, where visitors can indulge in massages and body treatments. These amenities provide ample opportunities for relaxation and entertainment.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Family Room

Max:

2 persons

33 m²

Bed options:

1 King-size bed

Pool view

Shower

Heating

room details

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Luxury Family Room

Max:

2 persons

33 m²

Bed options:

1 King-size bed

Pool view

Shower

Heating

room details

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Superior Double Room

Max:

2 persons

44 m²

Bed options:

1 King-size bed

Pool view

Shower

Heating

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Sun City 1.7 km

Airports

Pilanesberg International (NTY) 10.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious and Comfortable

“During my stay, I had the opportunity to experience a luxury room that was exceptionally spacious. There was plenty of room for an extra mattress without feeling cramped, and the furniture was thoughtfully arranged. I appreciated the combination of comfort and space, making it perfect for relaxation.” view full review

Delicious Breakfast Experience

“I loved the breakfast at this hotel. It was a bustling scene but the variety offered was impressive. I recommend getting there early to avoid the rush. The omelette station was a particular highlight, despite the initial wait for a seat.” view full review

Family-Friendly Activities

“The hotel provided great Easter activities that my children thoroughly enjoyed. It was a delight to watch them participate, and it created a fun environment where adults could also join in. This thoughtful addition made our stay even more nice.” view full review

Relaxing Pool Area

“The pool area was a peaceful retreat, and I appreciated that access was restricted to hotel guests only. It was not overcrowded, allowing for a comfortable sunbathing and swimming experience without the chaos of large crowds.” view full review

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Sundry/Convenience shop
Gift/Newsstand
Beauty salon
Coffee shop
Multilingual staff

Sports & Fitness

Fitness centre
Outdoor tennis court
Golf course
Fitness studio

Guest Parking

Electric kettle

Services

Free city shuttle
Airport shuttle
Free valet parking
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Newspaper service
Bell staff/Porter

Dining

Breakfast
Restaurant
Poolside snack bar
Free breakfast

Business

Business centre

Children

Cots
Paid babysitting/ Child services
Children's pool
Water slides
Paid kids club
Game room

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Lazy river
Casino
Aqua park
Night club
Garden area
Spa & wellness centre
Sauna
Steam room
Treatment room

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
Telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

Sun City Resort, Sun City, South Africa, 0316

Map view

Sun City Resort, Sun City, South Africa, 0316

City landmarks

Sun City Resort

The Waterworld Picnic Lawn

890 m

Sun City Resort R556

Zip 2000

890 m

The Palace of the Lost City

King's Tower

1.5 km

Sun City Resort

Latsatsi Conferencing Centre

890 m

Welcome Center

UNREAL Zip2000

890 m

Farm

Kwena Crocodile Farm

1.9 km

Gary Player Health Spa

2.4 km

Nearby

Sun City Resort

380 m

Sun City Resort

Valley of Waves

320 m

Sun City Resort

Waterworld

60 m

Sun City Resort 1 Sun Village Road Sun City Pilanesberg

Mankwe Gametrackers

40 m

Restaurants

Milky Lane

90 m

Shop 16 Sun City Entertainment Centre

The Gary Player Country Club Restaurant

120 m

Cascades Hotel Sun City Resort

Casa Bella Sun City

300 m

R556 Shop 11

Legends

370 m

Soho Hotel

RocoMamas Sun City

350 m

R556 Shop 3

Hard Rock Cafe

380 m

556 Sun City Resort Soho Hotel

Reviews and Ratings

Feedback from previous guests about their experience

82%

liked the resort and would come back again

8.2/10

Great

Rooms

5.6

Location

9.0

Service

5.7

Dining

5.2

Gordon

United Kingdom, November 2024

6.6/10

I had a mixed experience at this hotel. The location is fantastic, close to the Entertainment Centre and very convenient for families. The rooms were spacious and had a beautiful view, but I encountered issues with the cleanliness and maintenance. The service was lacking at times, especially during breakfast, but overall it was decent. The price seemed reasonable for what was offered, but there were a few downsides that need addressing.

Rooms

7.0

The rooms were spacious and offered a stunning view, but unfortunately, cleanliness wasn't up to par as things weren't checked properly before guests checked in.

Service

6.0

The service was somewhat hit-or-miss. While staff were friendly, some seemed inexperienced and were unable to answer questions properly.

Location

9.0

The location is excellent, just a short walk to the Entertainment Centre and close to the Valley of Waves, making it very convenient.

Dining

5.0

Dining was another area that needs improvement, particularly with breakfast where I found the line was quite long and the service a bit slow.

Facilities

6.0

The facilities were decent, but I was quite disappointed that during our stay there were no pool towels available, which is not ideal.

Joe

United States, November 2024

6.4/10

The hotel has a great location close to all the Sun City attractions, which made it super convenient for exploring. However, my room's air conditioning didn't work, and there was a bit of mold in the bathroom, making my stay less than ideal. On a positive note, the staff at the poolside restaurant were friendly and provided great service. Overall, it’s not the best value for money due to the room issues, but the easy access to everything was a plus.

Rooms

5.0

Unfortunately, the room's air conditioning was not working, and there were signs of mold, which made for an uncomfortable experience.

Service

5.0

Service felt a bit slow and stretched out across the property, especially at the restaurants, which could use some improvement.

Location

9.0

The location is perfect for getting around Sun City, with many attractions within walking distance.

Dining

7.0

Dining was standard and repetitive, with breakfast options lacking variety, but the poolside restaurant had a good vibe.

Facilities

6.0

The facilities were decent, with a nice pool area, though some advertised activities were unavailable during my stay.

Jason

United Kingdom, November 2024

7.0/10

I had a mixed experience at this hotel. While the location was convenient and the service was accommodating, I was disappointed with the state of the rooms and the dining options. The pool area was well-kept, but I encountered issues with the amenities in the room that hindered my overall comfort.

Rooms

6.0

The room cleanliness was decent, but I had issues with amenities like the hairdryer and the empty mini-bar. It felt a bit lacking for a higher-end stay.

Service

9.0

The staff was friendly and very accommodating, especially towards my boyfriend who was recovering from an injury. They really made an effort to help us.

Location

7.0

The hotel is really well-located close to the entertainment center, but the surrounding area was often littered and unattractive.

Dining

5.0

The dining experience was not fantastic; breakfast options were limited and I had to wait a bit longer than expected for service. It could definitely use improvement.

Facilities

8.0

The pool area was nice and well-kept; a great spot to relax during the day.

Jack

United Kingdom, October 2024

6.0/10

I had a mixed experience at this hotel. The location is absolutely amazing, being central to all the activities in Sun City, but the service left much to be desired, with unfriendly staff and not enough pool towels. My room wasn’t great either, facing some rather unappetizing views. The dining options were a bit hit or miss, but overall the amenities were decent and enjoyable.

Rooms

5.0

My room had a view of faux rocks and stagnant water, which wasn't exactly pleasant. It was stocked like a five-star hotel should be, but I had to request slippers and a gown.

Service

5.0

The service was not ideal at all. Many staff members seemed more interested in their phones than in helping guests, and unfortunately, some were quite rude.

Location

9.0

The hotel is in a fantastic location right in the heart of Sun City, making it convenient to access all nearby properties.

Dining

7.0

Dining options were varied, but the quality was inconsistent; some meals were outstanding while others were quite substandard.

Facilities

6.0

The amenities were decent overall, though the lack of pool towels was frustrating for families.

William

United States, October 2024

6.8/10

The hotel is situated in an excellent location, just steps from the Entertainment Centre and near the Valley of Waves, making it very convenient for leisure activities. Unfortunately, the rooms are showing their age and are in need of an upgrade, and the dining experience left much to be desired due to limited breakfast options. The service was quite good, with attentive staff who went above and beyond. Overall, while it has great potential, improvements are definitely needed.

Rooms

5.0

The rooms were starting to look a bit dated and felt shabby. They really could use a renovation to meet modern standards.

Service

9.0

The service was excellent; staff even called the next day to check up on my health and offered to send a doctor if needed.

Location

10.0

The location is amazing, being the central hotel within the Sun City Resort and just a short walk from entertainment options.

Dining

5.0

The dining experience was underwhelming with a poor selection for breakfast, which was disappointing given the overall expectations.

Facilities

6.0

The facilities were decent, but not quite up to par for a five-star hotel, particularly in terms of the dining area.

Jason

United Kingdom, October 2024

5.6/10

I had a mixed experience at the hotel. The location is great, just a short walk to the Valley of the Waves and nearby restaurants, which made it super convenient. However, I was quite disappointed with the rooms, which felt outdated and weren't as clean as I had hoped. The service was also lacking, as it often took a long time to get help. I wish there had been better dining options too, but overall, the value for money wasn't terrible compared to other places around.

Rooms

5.0

The rooms seemed quite old and were not up to my expectations, and I was surprised to find some monkeys entering unexpectedly. The view from the room wasn't appealing, as it faced some fake rocks with stagnant water and cigarette butts.

Service

5.0

Service was slow and at times felt disorganized, as staff bumped into guests instead of being helpful. Although they could assist with booking activities and recommended places nearby, getting help took a bit longer than I expected.

Location

9.0

The location is fantastic, right next to the Valley of the Waves. It's also close to various restaurants, which made getting around very easy without needing a bus.

Dining

5.0

I found the dining options to be overpriced, and even the breakfast delivered to the room was often cold.

Facilities

6.0

Facilities were okay, but nothing special stood out to me, and I didn't find many amenities that impressed me.

Marie

United States, September 2024

6.2/10

I had a mixed experience at the hotel. The location is fantastic, right in the heart of Sun City Resort, making it super convenient for accessing the entertainment facilities. The rooms were comfortable, but they felt a bit outdated and could use some updates. The breakfast options were quite lacking compared to what I expected, which was disappointing. Overall, while there were some highlights, there were definitely areas that need improvement.

Rooms

6.0

The rooms were comfortable, but they felt a bit old and in need of a makeover. The hairdryer didn't work properly, and I found empty biscuit wrappers in the coffee station drawer, which was a bit off-putting.

Service

5.0

While the staff was friendly and well-trained, the service at the reception fell short. There were issues with towels at the pool, which was quite frustrating.

Location

9.0

The hotel is perfectly located within Sun City Resort, close to all the entertainment facilities and easy access to the business conference area.

Dining

5.0

The dining experience left a lot to be desired, especially at breakfast. There were significantly fewer options than usual, which was disappointing.

Facilities

7.0

The pool area was well-maintained, but the overall facilities could use some refreshing.

Leo

United Kingdom, September 2024

6.2/10

The hotel has a beautiful and relaxing location, making it very convenient for exploring nearby attractions. However, the service was lacking, with some staff being unhelpful and inexperienced. The rooms were okay but not very clean, which was disappointing. Overall, it was a memorable experience, but there are definitely areas for improvement.

Rooms

6.0

The rooms were okay but not very clean.

Service

5.0

The majority of the staff were unhelpful and unfriendly, making my experience less enjoyable.

Location

9.0

The location is wonderful, being central to all the other properties in Sun City and near plenty of entertainment facilities.

Dining

5.0

The dining experience needs improvement, as the service was poor and not up to standard.

Facilities

7.0

The facilities were nice but somewhat limited, especially with pool towels running out.

Adrian

United States, August 2024

6.6/10

The hotel is in a prime location, just a stone's throw from the Entertainment Centre and the Valley of Waves. The rooms provided enough space for our group, but they felt a bit overpriced compared to similar hotels. I was disappointed to find that by 9 AM, the dining room ran out of food. Overall, it was a decent stay, but improvements are needed in some areas, particularly with the dining experience and pricing.

Rooms

6.0

The rooms had enough space for four people, but they did not meet my expectations and felt a bit overpriced.

Service

7.0

The service was a mixed bag; they were accommodating when it came to luggage and parking before check-in, but there were times staff bumped guests out of their way and could improve their attention to guests.

Location

10.0

The location is fantastic, making it easy to walk anywhere in Sun City, which I really appreciated.

Dining

5.0

The dining experience was disappointing, as they had run out of food options by 9 AM and the breakfast selection was significantly lacking.

Facilities

6.0

The hotel's facilities were decent, but could use some enhancement, especially in the dining area.

Charles

United States, August 2024

7.0/10

I had a mixed experience at the hotel. The rooms were spacious and beautiful, but I had some issues with the amenities, like a faulty hairdryer and missing snacks at the coffee station. The service was mostly unfriendly, which was disappointing for a place that claims to be five-star. On the upside, the location was great, especially for access to local attractions and the conference area. Overall, it felt like it didn't quite live up to the value expected from such a high rating.

Rooms

7.0

The rooms were spacious and beautifully designed, but I encountered a faulty hairdryer and some missing snacks at the coffee station.

Service

5.0

Service was mostly unfriendly and unhelpful, which was quite shocking for a hotel of this supposed caliber.

Location

9.0

The location was fantastic, really convenient for accessing the local attractions and business conference area.

Dining

7.0

The dining experience was generally good, with an ample selection of meals, but I had to wait almost an hour to be seated.